• Q. Will I be charged extra if my flight is delayed?
  • A. No, there will not be a surcharge if your flight is delayed. But if the flight status changes to "diverted" or "indefinitely delayed" after a driver has been dispatched, we will wait one hour at the airport for a status update. If the status remains unchanged, we end the shuttle with original quoted shuttle costs to your account and schedule a second shuttle to collect you at the updated arrival time if this information is available to us, with the second shuttle charged at the same rate as your original quote also to your account.
  • Q.Are your passengers insured for passenger liability?
  • A.Yes, our 7 seater vehicles carry comprehensive passenger liability insurance of 9 million Rand ( R1,285714.20 per passenger) per vehicle.
  • Q. Will there be an extra charge if we ask to do an extra stop on route?
  • A.Yes, there will be a sure charge of R50 per extra stop.
  • Q.Will Exclusive Travellers be responsible if we miss our flight?
  • A. Exclusive Travellers hold no responsibility should a client miss their flight due to unforeseen circumstances beyond our control.
  • Q. Will you be able to tell me the best time to be collected from my address to the airport?
  • A. We provide clients with a recommended collection time and endeavour to minimize risks (regular traffic updates) to ensure clients don't miss their flights.
  • Q. Will I share your shuttle service with any other passenger?
  • A. No, all our shuttle service are private.
  • Q. Do you except cheques?
  • A. No, we don't except cheques. Only cash, EFT or credit cards.
  • Q. Will I receive a refund if I got a lift by a friend and haven't cancelled?
  • A. No, you are only able to get a refund if you cancel 6hrs prior to your booking.