Q. Will I be charged extra if my flight is delayed?
A. No, there will not be a surcharge if your flight is
delayed. But if the flight status changes to “diverted” or “indefinitely
delayed” after a driver has been dispatched, we will wait one hour at the
airport for a status update. If the status remains unchanged, we end the
shuttle with original quoted shuttle costs to your account and schedule a
second shuttle to collect you at the updated arrival time if this information
is available to us, with the second shuttle charged at the same rate as your
original quote also to your account.
Q.Are your passengers insured for passenger liability?
A.Yes, our 7 seater vehicles carry comprehensive passenger
liability insurance of 9 million Rand ( R1,285714.20 per passenger) per
vehicle.
Q. Will there be an extra charge if we ask to do an extra
stop on route?
A.Yes, there will be a sure charge of R50 per extra stop.
Q.Will Exclusive Travellers be responsible if we miss our
flight?
A. Exclusive Travellers hold no responsibility should a
client miss their flight due to unforeseen circumstances beyond our control.
Q. Will you be able to tell me the best time to be collected
from my address to the airport?
A. We provide clients with a recommended collection time and
endeavour to minimize risks (regular traffic updates) to ensure clients don't
miss their flights.
Q. Will I share your shuttle service with any other
passenger?
A. No, all our shuttle service are private.
Q. Do you except cheques?
A. No, we don't except cheques. Only cash, EFT or credit
cards.
Q. Will I receive a refund if I got a lift by a friend and haven’t
cancelled?
A. No, you are only able to get a refund if you cancel 6hrs
prior to your booking.
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